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Could anyone please help if you can, I have identified the problem that I am working with in order to provide a solution at the end of the day. I have a problem of cards being returned to the business due to customers not collecting them at the post office when they have been notified to collect them. Now I am confused how to go about gathering the business requirement which directly fit to the business need. If any1 can help me come up with defined business requirements. that would be great.
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